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Learner Driver Code

Learner Driver Policy

The Insight 2 Drive Learner Charter.

Looking after you at every stage of your learning.

When you choose to learn to drive with us you have a whole team of driving instructors and office staff to support you, there will be always someone here for you to talk to.  We will help you to learn to drive quickly & easily and have lots of fun on the way. We really do want you pass your driving test first time and usually we achieve!  But, ultimately we want you to become a safe, and most of all, a skilled driver. It is also important that you are having fun while learning to drive and that you feel comfortable and confident with your driving instructor, we always strive to match you up to the best driving instructor for you.  If, for some reason you do not hit it off with one of our team, we will swap you to another one of our driving instructors, no questions asked.

Learning to drive should be fun!

We promise to…

Get you the earliest possible driving test date, as soon as you are ready to pass your driving test.
We usually have a waiting list, especially for evenings and weekends, so it benefits us as well to get you ready to pass your driving test quickly.

Design a driving course with you that matches your specific needs, from your very first driving lesson through to your practical driving test pass. 
As you know we are all different and prefer to learn things in our own way, we will work with you and use the techniques suitable for you. This is what can make learning fun! 

Support you by using the training aids and methods that suit you as in individual learner.  We have lots of ways you can practice your theory test and we will use training aids, such as, drawings, demonstrations, talk through, coaching, photos and we are even working on our very own videos for you. 

Not pick up any other learner driver during your driving lessons, unless you are following our co-operative learning programme.  Picking up other learners can lead you to simply having to pay for more driving lessons, all our driving lessons are centered on you!  We can then simply pick you up,  go to the training area we need to use for the planned lesson you want to do, then drop you off again with no diversions. 

Clearly plot your progress using our personal learning log which will be filled in at the end of each driving lesson. 
We use our very own ‘individual learning plan’ to plot your progress with you, so that you can see at a glance where you are up to. 

Give you the full driving lesson time you have paid for. 
Your driving lessons with us will be at least one hour long, unless of course you need to do less.  We will not cut a lesson short, even if we happen to turn up late.  If you have to finish a lesson, that has started late, we will simply factor in the missing minutes to your next lesson. 

Not conduct any of our personal business during your driving lesson.
The driving lesson you have paid for is all yours, we will not use any of this time for ourselves, you pay us for a service and that is what you will get.
We don’t even answer the phone!

Act professionally at all times and be courteous and considerate to you.
We will not use inappropriate language, speak down to you, shout at you or make you feel bad in any way; we promise you will not get our life story either!

Avoid all physical contact with you (except in an emergency).
We will not touch you in any way, unless we have to take control of the car.

Not use a mobile phone during your driving lesson unless it is in an emergency or for your benefit.
Any Driving instructor, who uses a mobile phone while you are driving, even if the keys are just in the ignition, is breaking the law!  We find it rude for a driving instructor to even be on a hands free device while you are paying them for their time.  So in a nut shell, we will not be using the time you have paid us for to conduct other business. 

Always be on time at the agreed meeting point, (subject to unforeseen circumstance beyond your driving Instructor’s control.)
We will try our very best to always be on time for you, however, there may be times it is unavoidable.  If we are held up by something beyond our control, we will ring you and let you know. Give you plenty of notice should a driving lesson need to be rescheduled (subject to circumstances beyond your driving Instructor’s control.) We will let you know as soon as we can if we need to reschedule a driving lesson; this is usually down to illness, car problems, road closures or bad weather.


We want you to enjoy your training and learn to drive as quickly as you can, and get you a first time pass on your driving test.

Your Insight 2 Drive Driving Instructor will always have:

  • A driving school car that will be dual controlled, clean, fully insured and properly maintained.
  • Their ADI licence to teach on show for your inspection. It is in fact illegal to give driving instruction without one on show.
  • Signed the Insight 2 Drive comprehensive code of conduct.
  • A written complaints procedure (should you ever need it).

But most of all we will:

  • Not shout at you.
  • Not blame you for any mistakes you might make.
  • Not make you feel bad or undervalued.
  • Give you lots of choice during your driving lessons.
  • Use Client Centered Learning as preferred by the Driver & Vehicle Standards Agency.

A copy of our complaints procedure can be downloaded from the link below should you ever need it.

Our Director, Kathy Higgins Dip DI, will always be happy to help should you have any concerns.

Follow this link to our complaints procedure

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Latest News

How to give a bad driving lesson…

Local Merseyside Driving Instructor was so fed up with learners wanting the cheapest driving lesson possible she made a 3 part film on how not to give a lesson. Driving instructors who are charging less and less per hour are simply not making a profit and any business that does not make a profit will go under. So how are these instructors doing it? They must simply be working long hours or cutting corners. Kathy runs Insight 2 Drive a school with 10 instructors all trying to make a decent living while giving a professional service, however it is becoming harder and harder as the public simply do not know what a driving lesson is and the fact they are not all the same, buying a lesson is not the same as buying a bag of sugar. Kathy said “if only people could see exactly what they are getting for their money, they would know it is more cost effective to simply pay professional prices for a professional instructor who will do the job properly and first time. She also said learning to drive is a life skill and should be done properly as it could turn out to be a live saving skill. Parents will invest lots of money for piano lessons, university education, parties, but want to pay as little as possible for lesson in the very thing that could end their lives if not done properly” Kathy is one of the most qualified instructors in the country and has put a lot of time and effort keeping herself up to date with current thinking and training styles. She is also the secretary of the IMTD (Institute of Master Tutors of Driving. She has been in the industry over 13 years and started teaching learners back in 1999 and charged £15 per hour for ‘mates rates’ the normal price was £18, fuel was around 65p per litre. Today there are instructors charging less than £15 per hour with fuel costing over twice as much, insurance, car prices and everything else going up! So how can these instructors make ends meet? Learners think they are getting good value for money but in reality they are being short changed, by instructors having to spend as long as possible at the side of the road, not using fuel and or working lengthy hours raising the questions on fatigue and job satisfaction. Does the person on lesson 10 on that day get the same service they one on lesson 1 got? Kathy has produced a 3 part film which is available on you tube to highlight what a bad lesson would go like. The film is meant to be fun and very much tongue in cheek, the improvised script was taken from feedback given by learners who have had bad experiences during lessons. So please consider what the real cost of cheap driving lessons. You may be paying less per hour but the overall cost could well be greater. If the training has been focused on a simple test pass instead of equipping the person to drive in the real world then it could result in a very costly post test pass crash. You can view the short films here. For more information and comments contact Kathy Higgins on 07748 303545 or Kathy.higgins@insight2drive.com
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If your car has ever broken down at the road side you may have been subjected to beeping from passing vehicles. Did you know that with a bit of practice and a
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