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Learner Driver Code

Learner Driver Policy

The Insight 2 Drive Learner Charter.

Looking after you at every stage of your learning.

When you choose to learn to drive with us you have a whole team of driving instructors and office staff to support you, there will be always someone here for you to talk to.  We will help you to learn to drive quickly & easily and have lots of fun on the way. We really do want you pass your driving test first time and usually we achieve!  But, ultimately we want you to become a safe, and most of all, a skilled driver. It is also important that you are having fun while learning to drive and that you feel comfortable and confident with your driving instructor, we always strive to match you up to the best driving instructor for you.  If, for some reason you do not hit it off with one of our team, we will swap you to another one of our driving instructors, no questions asked.

Learning to drive should be fun!

We promise to…

Get you the earliest possible driving test date, as soon as you are ready to pass your driving test.
We usually have a waiting list, especially for evenings and weekends, so it benefits us as well to get you ready to pass your driving test quickly.

Design a driving course with you that matches your specific needs, from your very first driving lesson through to your practical driving test pass. 
As you know we are all different and prefer to learn things in our own way, we will work with you and use the techniques suitable for you. This is what can make learning fun! 

Support you by using the training aids and methods that suit you as in individual learner.  We have lots of ways you can practice your theory test and we will use training aids, such as, drawings, demonstrations, talk through, coaching, photos and we are even working on our very own videos for you. 

Not pick up any other learner driver during your driving lessons, unless you are following our co-operative learning programme.  Picking up other learners can lead you to simply having to pay for more driving lessons, all our driving lessons are centered on you!  We can then simply pick you up,  go to the training area we need to use for the planned lesson you want to do, then drop you off again with no diversions. 

Clearly plot your progress using our personal learning log which will be filled in at the end of each driving lesson. 
We use our very own ‘individual learning plan’ to plot your progress with you, so that you can see at a glance where you are up to. 

Give you the full driving lesson time you have paid for. 
Your driving lessons with us will be at least one hour long, unless of course you need to do less.  We will not cut a lesson short, even if we happen to turn up late.  If you have to finish a lesson, that has started late, we will simply factor in the missing minutes to your next lesson. 

Not conduct any of our personal business during your driving lesson.
The driving lesson you have paid for is all yours, we will not use any of this time for ourselves, you pay us for a service and that is what you will get.
We don’t even answer the phone!

Act professionally at all times and be courteous and considerate to you.
We will not use inappropriate language, speak down to you, shout at you or make you feel bad in any way; we promise you will not get our life story either!

Avoid all physical contact with you (except in an emergency).
We will not touch you in any way, unless we have to take control of the car.

Not use a mobile phone during your driving lesson unless it is in an emergency or for your benefit.
Any Driving instructor, who uses a mobile phone while you are driving, even if the keys are just in the ignition, is breaking the law!  We find it rude for a driving instructor to even be on a hands free device while you are paying them for their time.  So in a nut shell, we will not be using the time you have paid us for to conduct other business. 

Always be on time at the agreed meeting point, (subject to unforeseen circumstance beyond your driving Instructor’s control.)
We will try our very best to always be on time for you, however, there may be times it is unavoidable.  If we are held up by something beyond our control, we will ring you and let you know. Give you plenty of notice should a driving lesson need to be rescheduled (subject to circumstances beyond your driving Instructor’s control.) We will let you know as soon as we can if we need to reschedule a driving lesson; this is usually down to illness, car problems, road closures or bad weather.


We want you to enjoy your training and learn to drive as quickly as you can, and get you a first time pass on your driving test.

Your Insight 2 Drive Driving Instructor will always have:

  • A driving school car that will be dual controlled, clean, fully insured and properly maintained.
  • Their ADI licence to teach on show for your inspection. It is in fact illegal to give driving instruction without one on show.
  • Signed the Insight 2 Drive comprehensive code of conduct.
  • A written complaints procedure (should you ever need it).

But most of all we will:

  • Not shout at you.
  • Not blame you for any mistakes you might make.
  • Not make you feel bad or undervalued.
  • Give you lots of choice during your driving lessons.
  • Use Client Centered Learning as preferred by the Driver & Vehicle Standards Agency.

A copy of our complaints procedure can be downloaded from the link below should you ever need it.

Our Director, Kathy Higgins Dip DI, will always be happy to help should you have any concerns.

Follow this link to our complaints procedure

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Our reviews on Facebook

Insight2drive.co.uk
4.8
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Malaika Wong
Malaika Wong
2018-12-04T09:44:39+0000
My 17 year old daughters confidence was knocked by a previous instructor. On her first lesson with Kerrie, she had big smiles. Thanks to Kerrie's teaching methods my daughter no longer hated driving and passed first time! Fabulous instructor and beautiful person. Thank you so much for all your hard work. I'm a happy and proud mum.
Peter Moon New
Peter Moon New
2018-09-14T02:12:45+0000
I have to say Kathy is THE best driving instructor/trainer in the area.. and all of her instructors are amazingt!.. I'm an ADI and am booked up for months ahead s3o there is no ulterior motive. If you want to pass you're test.. this is honestly the best driving school in the Merseyside area!
Kriss James
Kriss James
2018-07-31T15:16:25+0000
Just want to say how much of a fantastic instructor Karen is. Karen made me feel very comfortable as a learner and made the lessons fun and engaging. Thank you so so much.
Karen Errity
Karen Errity
2018-04-15T17:37:41+0000
Loved doing my ADI Training with insight2drive. Why? It was fun and hardwork at the same time. Since becoming a professional ADI, I enjoy being part of a team of like minded instructors whose aim is to teach safe competent driving for life and not just pass a test. Kathy and the training team continue to provide CPD (continuous professional development) to all the team so we keep our standards high, which makes us the best training academy in the region for learners to be the best they can. 5 stars all the way guys �����
Debra Jordan
Debra Jordan
2018-04-15T10:07:09+0000
The best !! Kathy and the team provide the best support, catering for whatever needs the pupil has, can't recommend them enough
Ellie Ianson
Ellie Ianson
2017-11-30T18:47:41+0000
Leanne was recommended to me by a friend in work, after being let down by my previous driving instructor who couldn't fit lessons in for me around my work schedule. After failing my first driving test at Southport in the summer with my previous instructor, I had already rebooked my test in Norris Green for the beginning of November when i started my lessons with Leanne in September. We had a lot of work to do in a short space of time. Leanne went out of her way to make time for me and pushed me to do the best i can. She was always thorough in her lessons and helped calm my nerves as i was a really anxious driver. I passed first time using insight2drive and can not thank Leanne enough for helping me, would recommend her to anyone!
Samantha Cain
Samantha Cain
2017-11-17T15:16:56+0000
One of their drivers Andy has robbed me off my money, cancelled on me every week with fake excuses and cancelled on my friend the next day with a complete other excuse so I asked for my money back (6 weeks in a row he cancelled), he then only partly gave me my money back (after waiting over 3 weeks for it) and kept the rest and is now ignoring all messages, I have contacted the company who are also blanking my messages. I’m not one to complain usually especially as he was previously a good instructor but taking somebody’s money and not repaying them back when you haven’t provided a service is disgraceful. I don’t see how you can expect someone to pass their test if you cancel most weeks. I have tried to sort this out with both Andy and Insight 2 Drive and both are now ignoring me so I will be taking this further
Danny Linacre
Danny Linacre
2017-07-23T18:53:04+0000
When I first started with Leanne I hadnt drove on the road for about 4 years and had really bad habits from driving a forklift she was really patient and I felt really comfortable with her all have the lessons were enjoyable and she managed to get threw in under 3 months with a 1st time pass I couldn't recommend insight2drive highly enough and especially Leanne she was brilliant.
Pauline Harvey
Pauline Harvey
2017-07-06T15:19:25+0000
I was recommended insight to drive by my friend Amanda who was also a driving instructor, I was buying a birthday package for my son, he was allocated Jerry Dowling as his instructor, I couldn't have asked for a better instructor he has helped Sam so much, and today he passed his test. Well done Sam and many thanks for all your help Jerry.
Jessica Claire
Jessica Claire
2015-03-16T15:06:24+0000
I began my driving lessons with another school shortly after my 18th birthday and it was horrific. I had an instructor who was a family friend and did us a 'discount' for this relationship. It was the biggest waste of time and money that i had ever invested in and after almost 40 hours of driving around Liverpool whilst he was on his phone and other distracting things I stopped and restarted when I was 20. I started with Leanne and after one lesson she gave me her estimated number of lessons I would require in order to pass to which i was shocked as it was so low!!! Even though I had a few bad habits from the instructor before. I absolutely loved my driving lessons and am writing this review 4 hours after passing 1st time in the time frame which Leanne had said it would be. She is an amazing instructor who I beyond trust and will be recommending to any friends or family who tell me they are thinking of learning to drive. I had an absolute ball on my lessons and am now considering to do my pass plus in order to do more lessons with her as i enjoyed them so much!! Many Thanks Leanne!! Don't think I could have done it without you!!
Sean O'leary
Sean O'leary
2014-10-25T18:59:23+0000
Passed my driving test first time with Stuart harrison adi would highly recommend Stuart to anyone who wants to learn to drive in a safe and confident way great instructor
Marie Boyd
Marie Boyd
2014-08-14T10:46:47+0000
Just passed my driving test with Barbra porter! Couldn't of asked for a better instructor.. So happy! From Abbie :) x
Lana McLean Mifa
Lana McLean Mifa
2014-07-14T22:12:21+0000
Joan An Vinny Bingham
Joan An Vinny Bingham
2014-06-22T23:48:17+0000
Connor Ledgerton
Connor Ledgerton
2014-05-08T18:39:44+0000
Jordan Parry
Jordan Parry
2014-02-05T22:17:44+0000
Dot Riley
Dot Riley
2013-12-19T23:04:27+0000
Autum Foster
Autum Foster
2013-12-19T01:26:23+0000
Sabrina Lai
Sabrina Lai
2013-12-17T00:54:32+0000
Līga Ločmele
Līga Ločmele
2013-12-15T23:21:15+0000
Iain Scarlett
Iain Scarlett
2013-12-14T23:10:44+0000
Susan Bunnell
Susan Bunnell
2013-12-12T14:52:07+0000
Dave Stone
Dave Stone
2013-12-09T07:59:22+0000
Guy Annan
Guy Annan
2013-11-27T06:35:39+0000
Wyn Owen
Wyn Owen
2013-11-19T14:21:53+0000
Christine Brennan
Christine Brennan
2013-11-03T22:40:46+0000
Colin Dickinson
Colin Dickinson
2013-11-02T09:59:54+0000
Henry Hipps
Henry Hipps
2013-10-30T22:38:20+0000
Andy Guile
Andy Guile
2013-10-10T13:54:03+0000
Ged Wilmot
Ged Wilmot
2013-10-08T20:46:30+0000
Tony Lane
Tony Lane
2013-09-23T13:19:05+0000
Granit Gojnovci
Granit Gojnovci
2013-09-16T14:51:27+0000
Louisa Hayhurst
Louisa Hayhurst
2013-09-05T08:59:39+0000

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