What to do if you don’t like your driving instructorSometimes, despite the fact that they are professional and have all the legal documents permitting them to teach you, you will simply not like your instructor, more to the point they might not suit your learning style or their car may not suit you. Unfortunately there are instructors out there are act unprofessionally or treat you poorly, blame you for your mistakes, and shout at you, the list goes on! Whatever the reason, there are a number of things to bear in mind.
You absolutely have the right to change instructors if that is what you want. If you are learning with a multicar school it can be so much easier especially if you have paid the school directly. Simply inform the school that you would like to change. Any decent school will sort it all out for you, hopefully before your next lesson; it can be it more difficult if you have paid the instructor cash for your lessons though.
The driving school may well ask you for the reason, but you are under no obligation to give a reason. Remember you are a customer and it is your money to spend with a driving school you trust.
Even if you have had a fleeting thought about changing tells you that the instructor you are with may not be right for you.
Remember you will usually spending at least one hour together – sometimes two – one on one, with no one else present. This is an intense working relationship. It can be a good idea to have a trial lesson with an instructor before you buy a full package. Simply book a single lesson with them, get to know them and work with them for an hour or two and, after that, if you are confident you like them you can then go on to pay for a full course if you want to, again if you have paid the driving school directly you can still request a new instructor or a refund if things don’t go to plan.
If you do not get on with your instructor because they have a bad attitude, treat you badly or are unprofessional, then things can be slightly different. You do still, of course, have the right to change your instructor, but this time it is a good idea to tell the driving school why, because they may well treat other learners in the same way. Always look for a refund policy,
Remember to speak up as soon as possible; don’t suffer for a full 10 hours if you are not getting on! Ask to swap instructors sooner rather than later.
If the situation is really bad or the driving school does not help you can report them directly to the DVSA, Remember they could be treating all their ‘customers’ this way.