Disaster struck late in the afternoon when 4 VIPs Eddie Barnaville, Chief Executive of the Driving Instructors Association, his wife Pam, and Colin O’Connell, Chief Driving Examiner for the Diamond Advanced Test, where all traveling from Croydon. They where forced to turn back after taking an hour to travel 4 miles, through flood water.
Local Merseyside Driving Instructor was so fed up with learners wanting the cheapest driving lesson possible she made a 3 part film on how not to give a lesson.
Driving instructors who are charging less and less per hour are simply not making a profit and any business that does not make a profit will go under. So how are these instructors doing it? They must simply be working long hours or cutting corners.
Kathy runs Insight 2 Drive a school with 10 instructors all trying to make a decent living while giving a professional service, however it is becoming harder and harder as the public simply do not know what a driving lesson is and the fact they are not all the same, buying a lesson is not the same as buying a bag of sugar.
First Impressions CountIf you sound helpful and professional, that is how customers will view YOU! Equally if your attitude comes across distinctly unhelpful or uninterested, the caller will have already formed a bad opinion of you and the company.
- Answer every call within 3 rings
- Always answer politely